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Gerrald’s Heating & Air
#1 HVAC Richmond Hill, GA Company
Phone: 912-756-3422
By Mail:
100 Edsel Drive
Richmond Hill, GA 31324
Trust the local heating and air company choice. We have the experience and the team to get the job done right the first time.
License #: CN003520
Google Rating
4.3
Based on 58 reviews
Gerralds Heating & Air
4.3
sue sue
1721230090
We have used Geralds several times because we have had problems every summer for 7 of the 8 years we built this home. Geralds arrived last week as our upstairs air conditioning system malfunctioned once again. It was warm, then cooler on and off. He showed up with a damper, which is usually the problem, and they only have a 1-year warranty. He fixed the damper and adjusted the vents on the ceiling in the upstairs rooms down the hall that are always hot. He said it could take a few hours to cool down. The cost was $100 for the visit and $300 for the part, for a total of $400. After a few hours, the temperature was going up, and now the downstairs started getting warmer. We called, and he came back. He went and checked the capacitor on the outside unit, and that was the issue. He said he knew he should have checked that the first time. He even talked to us about that part when he was here the first time and how if the capacitor goes bad, it can ruin your entire system. He changed the part for $65 with no service charge. He told us to wait until Monday to call in to pay. When I called Monday, I spoke to them about the situation which was the technician changed the damper, but the problem was not fixed until he came back and changed the capacitor, so the damper was not the issue. They offered $100 off of the now $465 bill. The damper that probably didn't need to be changed was $300, but she insisted both parts needed to be changed! Again it wasn't fixed until he came back and changed the second part. The tech was nice, but this is just wrong.
John Medve
1714495220
We have a service plan with Gerralds and have been very pleased with the service and follow up. In particular, our technician today, Andy was incredible. He was courteous, thorough, and proactive. Highly recommend Gerralds for you HVAC needs.
Wendy Rainwater
1700072280
Several issues: (1) Tech did not show up on day or time specified; (2) Tech misdiagnosed the broken fan blade on our A/C unit and a new motor was ordered instead, which $$ fell on our shoulders; and (3) a different tech did not contact me or follow up as he said he would after waiting all day - ended up calling the office for the update. Office staff friendly, and apologized for the "misunderstanding."
Amanda Mixon
1698693470
These guys were absolutely amazing! Called first thing Monday morning and they were here by the afternoon! Fixed everything super quickly and explained what they were doing along the way! The two gentlemen that they sent were fantastic!! We are going to start using them for our yearly maintenance now. Could not recommend them enough!!
Raf5050 P
1694802817
Was told a tech would be at the house at 1030 AM and never showed. Never got any updates on eta. I called several times and was even told that he was close and would be there “any minute” another 45 min went by and still nothing. Took a day off work to be there and the never showed. Spend your time and money elsewhere.
Joel McGee
1692645123
Outstanding service, late afternoon call for service and at my home an hour later. Fair price and fast diagnosis and repair. Tech’s professional and wore shoe covers in the house! Would recommend friends and neighbors.
Kelly Shearouse
1691913603
Paid $450 for maintenance and also had 1 of 3 A/Cs not working. This was 3-4 wks ago. Haven't heard a word A/C is still not working. Poor communication between myself & my son that pays the bills. He did not ck with me , being a company that pays out bills as billed. He did not confer with me to make sure the A/C was working. Maintenance or no maintenance.... Bill would not have been paid if he wld have just asked if all was good! Ssooooo will probably cancel our maintenance with Geralds & go bk to previous. Guy said be bk in a day or so just have to pick up a part. Simple fix ... But guess since Bill was paid no need to finish the job. Sry I never complain ... Tuning over a new leaf and being like most ppl wld do. Speak up. Something I'm finally doing!!!!!
Jim Cundiff
1690482799
Kudos to John from Gerrald's Heating and Air.John, was SUPERB! He quickly diagnosed the problem with our AC as a clogged condensate drain and cleared the clog. To be sure, he poured water into the drain pipe and discovered that the plumbing connection into which the drain empties was also clogged - which he cleared as well. Had he not undertaken the test, we could have had water leaking outside the drain pan.
Mike Galley
1686945712
Had pin-hole leak in high pressure line between house and outside unit and lost all 410A (10 lbs) refrigerant. Had one of the other big name Savannah companies in town come out and was estimated $2250.00 and repair done in 5 days. Called Gerralds for 2nd opinion. Came the next day, diagnosed issue, repaired leak and re-charged system for $1050.00. Would definitely use again. Very knowledgeable.
Russell Fox
1684090643
I have used Gerralds for two years now and I absolutely love the customer service they provide
Lynn Williams
1656184664
Late last summer the inevitable happened! The temperature was around 100 on a Saturday night when the AC went out. I phoned the number listed and quickly received a return call from the on call technician. Moments later I received a text from one of the owners Travis Gerald to assure me we would be taken care of. The technician arrived on Sunday morning and determined that a replacement unit was needed. I received several calls from Travis Gerald to discuss replacement costs and arrange time for the repairs to be made. By Tuesday morning the crew arrived and had the unit replaced within 3 hours all while being professional and courteous. We were more than satisfied with the communication and service from start to finish that Gerald's provided. We highly recommended this company for your heating and air conditioning needs. John and Lynn Williams
Kris Jen
1631638357
Please be warned. This company does NOT do good work. This company installed all the units in our neighborhood, which is within the last 3 years. Almost everyone in the neighborhood has had some trouble with their unit(s).Personally, I've needed to repair the expansion valve on both units and the compressor on the downstairs unit. There is no reason for a unit that's three years old to have these issues, other than poor installation. My refrigerant was leaking and when the technician came out they laughed and said, "we'd recognize those poor welds anywhere".
Audrey Singleton
1624500841
Thanks Gerralds Heating & Air for getting our dryer vent cleaned out! Laundry was a breeze when dry time is super reduced! On time, in and out in an hour and cleaned up!🌟 🌟 🌟 🌟 🌟
maurice martinez
1622167260
Gerrald’s Heating and Air did a fantastic job replacing my AC unit. Mark Gerrald gave me a good fair price on a quality Carrier unit, the office personnel were wonderful and the install team was great. I could not possibly be more pleased with the entire installation. My other AC unit will soon need to be replaced and I won’t consider any other AC company than Gerrald’s Heating and Air to do that work.
L D
1621980291
Our HVAC stopped working, after much patching. We waited 3 weeks before contacting Gerrald's, in hopes that it was something we could refill with freon. When we finally shared what happened, we were placed as an emergency and a team of 2 came to our home to remove and install our new HVAC.I have read reviews where people have complained about Gerrald's rescheduling due to emergencies; situations like this are why. I would hope that if you may run into this issue, that my semi-annual services can be pushed back in order for your family not to suffer in this Georgia heat.I appreciate the staff and all who were involved to get our family cool. We have two properties that are serviced by Gerrald's and we will continue to utilize their service.
David Wall
1616246951
We have used Gerrald's Heating and Air for many years. Have made major purchases and minor service requests---and a bunch in between. EVERY service/transaction has been very professional, quality, and great value. The core culture that Ronny instilled is very evident as the family tradition continues! I would also like to make a statement concerning Google/other reviews. Take the time to investigate negative reviewers. There is almost always a pattern of 100% negative reviews by such, which seems to me an indication of "moaners and groaners"--- some people can never be satisfied. Just sayin.
Wisdom Renaud
1612716237
Jason was very pleasant and helpful with all of my questions. He took the extra time to explain how to use my new thermostat. Always had a smile and did not hesitate to take the extra step to make sure our furnace was working properly with no issues.
Carl Trask
1611860606
The tech and office personnel were very professional, polite, and helpful. I would highly recommend using Gerrards Heating & Air.
Maria Sicard
1610033151
I recently purchased a Carrier Infinity Series, top of the line unit from Gerralds. Initially they came in and cleaned my ducts; however, the state of the unit I had was atrocious. Gerralds replaced my unit and my electric bill has been cut in half. The old unit had disgusting black mold so knowing that I’m breathing clean air in my home helps me sleep better at night. I highly recommend the professionals of Gerralds. They know what they are doing in regards to all thing HVAC! I highly recommend this company!
Tish Lawless
1610031229
We have used Gerrald’s Heating & Air professional services for our personnel home and rental property for over 10 years They have always provided timely, courteous and proficient services. We highly recommend them.
Stephanie McDuffie
1609983211
We used Gerrald’s Heating & Air to repair and clean our duct system. Marty was great! He explained the repairs he made and why they were so important.We love this family owned company and the quality work they do!After the duct cleaning, we had a REME HALO air purifier professionally installed that actually cleans your air! Peace of mind during these trying times!Highly recommend this company if you want a personal and professional experience. They definitely treat you like family!
Windy Pavo
1609972007
Very friend, timely and professional company to have around when your a/c or heat goes out.
willem kruger
1603207899
To replace a primary water pan on a unit under warranty they quoted a price of $500 . Assuming it takes 8 hours, which I strongly doubt, that calculates to $60 per hour. That is totally outrageous.Will not be using them again.
Stephen Mollner
1601307540
Aaron from Gerrald's Heating and Air did a fantastic job adding a damper and additional thermostat to cool & heat my upstairs, attic conversion independently from the main house and thermostat below.. Fortunately, the extra ducting I already had installed upstairs was sufficient, and my 2 year-old house did not require a larger HVAC unit to be installed. I chose Gerald's because 1) they designed and installed the HVAC system for this house. 2) Aaron had serviced our system previously, and pointed-out some great energy saving, and maintenance tips to keep our HVAC system operating most efficiently. Thank you Aaron! Gerald's is lucky to have you, and we in the Bluffton, Hilton Head area are grateful to have your expertise.
Jeremy Meduna
1596200045
Called the morning of our appointment telling us we had to reschedule because one person called in due to an emergency and apparently didn't have another employee that could do our semi annual service...my girlfriend took a day off of work to be home for them. We had this scheduled for 3 weeks. Won't be using this company again.
B P
1587959762
THE ABSOLUTE WORST. We have only had a house for a little over a year and the thermostat, AC and Heater units are all from this company and literally has not been working. We called them to fix it and they "fixed" it and told us to keep our doors open. We did that and then it completely stopped working again literally 2 days in. We called them again, they "fixed it" and it stopped working within a week again. It's absurd how when we called them the 2nd and 3rd time, they still charged us $85, even though it's THEIR fault, they didn't fix it in the first place and on top of that, were trying to overcharge us for a piece (~$200) that we easily bought for $50-60! We called a different company to come fix our unit and they fixed the ac but now the thermostat made by Venstar, supplied by this so called business stopped working. We didn't have a choice on who's units we had to install in our house because the contractor of our house is cheap and chose this company that has faulty units. I have had a house before for over 10 years and the AC units there have NEVER ONCE caused issues. It's literally been 1 year and the units are breaking down. It has cost us OVER $1,400 to fix this issue and most of it was money wasted in calling geralds to come "fix" it. This business and their parts a waste of space. If you get a new house and you unfortunately have the units from this company, do yourself the biggest favor and find a whole different unit, you'll probably spend over 50K trying to make this junk work for the next 5 years.
Chris Cherry
1564227490
Had someone out within 90 minutes of us calling and quickly identified an issue, had a temporary fix in place in about 30 minutes until a part could be ordered and our air handler fixed properly. Would definitely recommend to anyone with hvac problems.
Local Richmond Hill, GA HVAC Expert –
Gerrald’s Heating and Air
At Gerrald’s Heating and Air we are ready for your call. When your system is on the fritz we are here for you. Heating and Air Repairs are our specialties. Whether you are looking for a full system replacement or are ready to schedule your seasonal maintenance our technicians will be there in a flash.
HVAC Richmond Hill, GA
We offer free system replacement estimates as well as financing for installations. Call us with any questions you have regarding HVAC repair, installation, or maintenance. We are your local heating and air expert serving Richmond Hill, GA, and the surrounding areas.
Frequently Asked Questions
How do you know if your AC needs to be replaced?
Does HVAC need yearly maintenance?
What is considered an AC emergency?
What Happens If You Don’t Service Your AC?
How Much Does It Cost To Replace A Central Air Conditioning Unit?
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